REFUND & RESERVATION POLICY

At Odd Goose Table, each reservation secures a limited place at the long table.

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Because seating is intentionally limited and experiences are prepared in advance, we ask guests to review this policy carefully before completing their reservation.

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By purchasing a reservation, you agree to the terms below.

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1. Reservations

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Reservations are required for attendance.

Your reservation secures your place at the experience and includes the offerings listed at the time of booking.

Reservations are confirmed once payment has been successfully completed.

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2. Refunds

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Reservations are refundable within 7 days of purchase, provided the event date is more than 14 days away.

Refund requests submitted after this period may not be eligible for refund.

No refunds will be issued for non-attendance, late arrival, early departure, or unused portions of the experience.

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3. Reservation Transfers

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If you are unable to attend, reservations may be transferred to another guest.

Transfer requests must be submitted to the team no later than 72 hours before the event.

Odd Goose Table reserves the right to request updated guest information before confirming a transfer.

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4. Event Cancellation By Odd Goose Table

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If an event is cancelled by Odd Goose Table, guests will receive either:

• A full refund; or

• The option to transfer their reservation to a future experience

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Refund processing timelines may vary depending on the payment provider.

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5. Event Changes

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Occasionally, details may change due to operational requirements, weather, supplier availability, venue requirements, or experience improvements.

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This may include:

• Timing adjustments

• Menu updates

• Seating arrangements

• Collaborator participation

• Experience flow

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These changes do not automatically qualify for a refund.

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6. Weather

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Many Odd Goose Table experiences are designed around outdoor dining.

Weather plans are prepared in advance and experiences may continue with adjusted arrangements where required.

Weather-related adjustments do not automatically qualify for refunds.

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7. Late Arrivals

Guests are encouraged to arrive within the communicated arrival window.

Late arrival may affect participation in certain elements of the experience and does not qualify for partial refunds.

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8. Dietary Requirements

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We accommodate allergies and dietary requirements wherever possible when submitted ahead of the event.

Refunds will not be issued where dietary information was not provided in advance.

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9. Reservation Pricing

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Reservation pricing may change across release phases.

Price differences between reservation releases are not eligible for refunds, credits, or adjustments.

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10. Contact Us

For refund requests, reservation transfers, or booking support, contact: info@oddgoose.co.za

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We will assist where possible.